Frequently Asked Questions
We only ship within Malaysia at the moment but we are definitely looking into other countries in the near future. Thank you for your patience.
Not yet—but we’re working on it!
West Malaysia - RM 5.00
East Malaysia - RM 10.00
Typically it takes 3-5 business days for East Malaysia and 5-7 business days for West Malaysia to receive your order. We’re doing our best to deliver it promptly for you.
You will receive an email with a tracking number once your order is shipped.
Please allow 24 hours after your order is shipped for tracking to update. If you are still seeing issues after that, please reach out to us at hello@compoundcosmetics.com
We’d recommend checking with neighbours and in any other possible delivery locations first. If you still haven't located it, please contact us with your order number and we’ll be happy to help.
We are so sorry to hear that. We ensure your order is packed securely for shipment but if your are unhappy with the way your order arrived, please contact us with your order number and a picture of your damaged package and we'll get that fixed.
Uh oh! Sorry about the mix-up. Contact us or send us an email at hello@compoundcosmetics.com with your order number and a picture of your item received and we can help you out.
Don't worry! Try checking your Spam folder first—if you still aren’t seeing your order confirmation, contact us and we will be able to help you out.
We are unable to make edits or changes to orders once placed. However, we recognize that things happen—send us an email at hello@compoundcosmetics.com and we’ll see what we can do!
Welcome! We’re so happy you’re here. We do offer a 10% discount for our first time customer who sign up to our newsletter, so make sure do!
Please check your Junk or Spam folder in case the email landed there. If you still aren't seeing it, you may contact us and we'll assist you right away.
We're sorry to hear that, please contact us and we'll get that fix for you as soon as possible.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at hello@compoundcosmetics.com with details of the product and the defect within 10 days of receiving the product.
The base formulas of both Re:lief Balms are the same, meaning they offer the same functions and benefits. The only difference between them is the scent. You can choose based on your scent preference.
You can use Re:lief Balm as often as you need throughout the day to soothe any discomfort you have.
The expiry date is printed at the back of the box and on the stick packaging itself. If you can't find it, you may contact us to find out.
Our products are formulated with clean and natural ingredients, and safe when used as directed. However, if there's any skin reaction towards our products, please stop using and consult your doctor accordingly.
Our products are made with natural essential oils and other ingredients. We would recommend to check with your doctor before use.
While it is 100% natural made and most people find Re:lief Balm gentle on skin, it's always recommended to patch test before full application.
You should feel the cooling and soothing effects of Re:lief Balm within minutes of application.
Re:lief Balm is designed to provide relief from minor aches and experience the feel good effect. For severe pain, consult a healthcare professional.